On-Site Personalisation Recommended Practices

Crowd control

• Have customers/guests decide on their personalisation as soon as they arrive or receive their items.

• If your event consists of various activities, consider allowing customers/guests to send in their requests earlier. They can continue to enjoy the event while we work on their personalisations.

Promotion & awareness

• Make sure to inform customers/guests of our personalisation service so that they are aware of it.

• You don’t have to wait for the day of the event to spread the word! Try promoting the personalisation service via social media or a newsletter.

• Direct customers/guests to our personalisation booth.

• Station us somewhere visible and easy to access! :)

• Include photos of the personalisation so that customers/guests have an idea of what to expect. Some might be reluctant to try it out because they don’t know what the outcome will be like.

Workflow

• Station someone to assist us with packing and unpacking so that we can focus on the personalisation and fulfil more requests.

• The less time there is between each personalisation, the more requests we can fulfil.

• We will prepare a simple form/sheet for customers/guests to fill in their personalisation requests (pictured below). Feel free to speak to us if you have any preference on this or want to customise the form.

• Consider limiting the personalisation options so that we have time for other customers’/guests’ requests.

  • E.g. Character limit, color choice limit, size limit, placement limit, item quantity limit